It takes too long to download my files.
Since the files are large high-resolution files, it can take up to a few minutes to download them. If the download doesn’t happen after 5 minutes, if could be because of your browser’ security settings (in rare cases, some browsers won’t allow download of larger files). In this case we recommend using Chrome or Firefox browsers instead, you won’t have any problem downloading your files.
Even if I make changes to the template, it seems I always download the same file and my changes are not reflected?
Your browser may have some issues refreshing new content from Cardcanva, you can clear your browser cache or do a hard refresh by clicking on “Ctrl” and “F5” buttons at the same time or “Ctrl” and “Reload” buttons at the same time
My browser freezes when I download my 18×24 or 24×36 sign in JPEG format.
Those high resolution files can be very large and require a large amount of memory from your browser to be generated. Try closing some application and downgrade to 150 dpi download option for a smaller file. If nothing works contact Cardcanva and we will download and send out the file directly to your email
My Fonts appears strangely on my PDF download and the font spacing is weird.
Since the fonts are “embedded” in the PDF file, if you have an older version of PDF reader, some fonts may not be compatible with your PDF reader and will show incorrectly. Cardcanva has been extensively tested, but in rare cases, some fonts may not be compatible with some older versions of PDF reader for download.
We would recommend:
- Downloading the files as JPEGs instead – since JPEG files are pictures, the fonts are not “embedded” and you will not have compatibility issues.
- Contact your seller or Cardcanva once you are done editing your template, so that your seller or Cardcanva download the PDF file for you and send it to you by email.
When I print my PDF at the print shop, some text that were not displayed appear.
Due to the processing of the text by professional printers, in rare case, some “hidden” texts you may have created and forgot about (for example, texts colored in white on white background or texts scaled down very small) become visible once printed. The solution is to truly delete those unwanted text boxes from the template in Cardcanva: by selecting a large area with your mouse, you can highlight any hidden texts and delete them when necessary
A colored box appears around a text box when downloading my PDF or JPEG file.
You are downloading your file while editing a text box. You can end the editing process by clicking outside the text box to deselect it and download again.