We have gathered here the key answers to any questions you may have about the ordering process with the Cardcanva online shop.
You will receive an email confirming your order, containing the key instructions to get started with your Cardcanva template and a unique personal link to access the templates you purchased directly in Cardcanva editor. The email address used will be the one you filled in during the checkout process. Your access to your template is typically valid for 1 year. Passed this delay, you can still access and download your previously edited templates but further editing is not permitted.
All prices and transactions shown are in U.S. dollars. We accept payment via Paypal (Paypal, Paypal Checkout) and via major credit cards through Stripe (Visa, Mastercard, American Express and Discover). Credit cards are charged as your order is placed. Your order email, containing your link to the digital products you purchased will be sent right after payment is confirmed.
Our products are digital products, available in an online workspace hosted by Cardcanva that you can access through a unique personal link. You will need an Internet browser (Chrome, Safari, Firefox are recommended) to access your purchased templates, but there will be no physical shipping, nor file to download right after purchase.
We are here to help. Your satisfaction is our priority. Please contact our Customer Care Team by email firstname.lastname@example.org for any issues, questions or feedback regarding the products or how to use Cardcanva online editor.
If you encounter any issues that we did not manage to solve or if the product did not turn out to meet your expectations for whatever reasons, we will happily refund you on the initial method of payment. Please note that in most circumstances, a refunded order will be considered cancelled and further access to the corresponding Cardcanva workspace containing the templates will be restricted. As our products are digital and accessible quickly after purchase, we expect to hear from you within 2 months if you are requesting a refund.